A winning strategy involves a full feedback cycle of engage, enable, and incentivize. Did you know that studies have discovered that companies with engaged employees generate 250% more revenue than ...

Working at a call center is probably one of the least coveted, least cherished jobs on the market today. The work can be tedious, repetitive, and high-volume. Reps field anywhere from 50 calls per day ...

Savvy executives across all industries realize the strategic value of the contact center and back-office environments as dominant players in generating revenue and growing, acquiring, and retaining ...

I grew up with a brother who loved video games. Through him, I was exposed to the world of Duck Hunt, Capcom vs SNK, and the Legend of Zelda. I used to play Sims on my home computer, sucking up all ...

Teamwork is what the Green Bay Packers were all about. They didn't do it for individual glory. They did it because they loved one another.-- Vince Lombardi I'm sure we've all been asked to name our ...

Research and Markets has announced the addition of the "2017 Contact Center Gamification Product and Market Report" report to their offering. The 2017 Contact Center Gamification Product and Market ...

Gamification in customer experience has been used for several years. The concept of using game mechanics to attract and retain customers in the consumer space is commonplace and many tools have been ...

Gamification has become widespread in the business world as companies recognize that the fun, competition and positive reinforcement of games can motivate employees to achieve their highest potential.

It’s no secret that contact center agents can have thankless jobs. They spend their days dealing with other people’s problems, and satisfying customer demands is constantly becoming more difficult.

Customer relationship management is important for any contact centre to deliver the best customer experience possible. However multi-channel online customer service is increasingly allowing customers ...